Deliveries and returns
Shipping your order
Parcels are generally handed over to the carrier 48 hours after payment is received. Depending on the destination, weight and contents of your order, Cœur de Foyer offers you the available delivery methods (parcel, pick-up point, freight, pallet, collection from our workshop in Pouilly-en-Auxois by appointment), with their price, before you confirm the order. As soon as it ships, we send you a link to track the delivery online.
Delivery charges cover packaging, handling and transport. They may include a fixed part and a variable part depending on the price or weight of the order. We cannot combine two separate orders: each one bears its own delivery charges. Remember to group your purchases into a single order.
Our parcels are packed and protected for transport. The products travel at our risk until you, or the person you have designated, take possession of them.
Delivery to a pick-up point
Your parcel remains available at the pick-up point for the period stated in the carrier's collection notice. After that period, it is returned to us, and sending it again is then at your expense.
If you have any difficulty collecting your parcel, contact us as soon as possible so that we can find a solution.
Receiving your order
Check your order in the presence of the driver before signing, especially pallets: wrapping film and strapping intact, products broken or missing compared with the delivery note.
If there is a problem, we recommend that you write precise reservations on the driver's delivery note (for example "3 broken bricks"), take photos and notify us within three working days: this allows us to take action against the carrier. In the event of transport damage, we send you the products concerned again at no cost to you or, if you prefer, we refund you.
These precautions serve to establish the facts: they do not deprive you of your legal guarantees or of your right of withdrawal.
Returns
You have fourteen days from receipt to withdraw, without having to give a reason. Return costs are at your expense, except in the case of transport damage, a delivery error or a product defect. All the terms are set out in our general terms and conditions of sale (articles 6 to 9).